About Delivery

1.What shipping methods are available?

cicilafashion.com offers  Express Shipping which by DHL, UPS, EMS, FedEx or TNT Express service which takes about 3 to 7 business days according to your order destination, we will choose the most suitable shipping method to ship your order.

2.What are the Shipping Rates?

The shipping rates depend on the total weight of your order, your order delivered country and your preferred shipping method. For now, we have a friendly business relationship with the express company, and our quoted shipping cost with the good discount.

3.Shipping restriction list:

Please note that there is some shipping restriction for specified shipping methods or for specified countries.

A. Post Office Box address, such as PO, APO, FPO, DPO, only can be delivered by EMS. For the fast and smooth delivery, we suggest you not using a Post Office Box address as shipping address, it may delay your shipment.

B. Orders to Brazil shipped by DHL must be offered VAT NO. (CNPJ No. or CPF No.) to clear the customs, please remark the VAT No. on the additional information blank before you submit order.

4.Will I receive the tracking number for my order?

Orders will be shipped out every day, from Monday to Saturday, except holidays. Orders will be shipped out within 2-3 business days in usual, but it will take 4-5 days to arrange the shipment if some items of your order are out of stock. An email confirmation with tracking number will be sent to you after your order is shipped out and you can track your order status with it online.

5.Where I can track my order?

Tracking number will be notified via email after your order is sent out and you can track your order on corresponding official site:

Shipped by Fedex: http://www.FedEx.com
Shipped by DHL: http://www.DHL.com
Shipped by UPS: http://www.UPS.com

Shipped by EMS: http://www.EMS.com.cn/english.html

The official tracing site of Special lines service depends on your order destination, we will send to you with the email notification.

6.How long will my delivery take?

The delivery time depends on the shipping method, the following are the estimate delivery time for your reference:

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Please note that above information is only an estimate; actual delivery time may vary on your local delivery situation and customs issues. If items in your order are not in stock, it will take longer to process the order.

7.Will I have to pay the customs taxes for my shipment?

When ordering from cicilafashion.com, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. cicilafashion.com can’t make any guarantees or estimation on whether any shipments will be required to pay customs-related fees or will not. However, historical data shows that the majority of our customers do not need to pay customs taxes. Please contact your local customs office for more information.

8.What happens if my order can’t be delivered successfully?

If the orders can’t be delivered to the customers successfully, it will be returned to cicilafashion.com. Reasons for the undeliverable shipments include incorrect shipping address, failed delivery attempts by the courier (i.e., the recipient is unavailable), or unclaimed shipments.

In the above case, we will notify customers via email to arrange for reshipment after the undeliverable shipment returned to us. All reshipment fees are the same as our regular shipping fee, though your original orders accord with the free shipping.

For Express Shipping most of them need recipients’ contact phone number, so please advise your phone No at “Instructions to merchant” or “Shipping details” when you pay via Paypal or credit card.  We will contact you via email if we couldn’t find your phone number but we don’t responsible for the delay because of no reply from you.

Cicila Fashion